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Inside the Mind of the Shopper

This book reveals what your customers are thinking, why they behave as they do and how to reshape your stores to deliver terrific results. Get more profit from "quick trips," learn the three "moments of truth" in every shopping event, and find out how to always place products precisely where they'll do best.

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Collections Made Easy

This practical book will show you the real reasons people don't pay their bills, how to prevent credit problems, how to make collection calls and letters much more effective, how to better manage your accounts receivable, and when and how to hire a collection agency.

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Complete Guide to Human Resources and the Law, 2010 Edition

Our Price: $175.00

Product Code: CGHRL

Description

By Dana Shilling

This book will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes and oversights, confront HR problems � legally and effectively � and understand the rules.

You'll get fast, dependable, plain-English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. You'll get up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource.

This edition includes a bonus CD-Rom!

1,440 pages. Published annually.