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Inside the Mind of the Shopper

This book reveals what your customers are thinking, why they behave as they do and how to reshape your stores to deliver terrific results. Get more profit from "quick trips," learn the three "moments of truth" in every shopping event, and find out how to always place products precisely where they'll do best.

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Collections Made Easy

This practical book will show you the real reasons people don't pay their bills, how to prevent credit problems, how to make collection calls and letters much more effective, how to better manage your accounts receivable, and when and how to hire a collection agency.

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Employer's Guide to Workplace Privacy, Ninth Edition

Our Price: $186.50

Product Code: EGWP

Description

By Amy L. Greenspan

This book is a must-read for business owners, managers, and human resource professionals who need to know how privacy law applies to employees! Now you can get real answers on these difficult topics:
* Employee and applicant tests
* Confidentiality and access issues involving employee records
* Employee and applicant investigations
* Off-duty activities
* Employee monitoring and surveillance
* Alcohol and drug testing
* Monitoring electronic communications
* Background checks
* Medical and psychological testing
* Criminal history checks,
* Credit investigations
* Medical records privacy
* Using Internet search engines to investigate job applicants and employees
* Electronic completion and storage of I-9 forms

You'll also get more than a dozen sample policies, including policies on smoking, personal appearance, interpersonal relationships, and workplace searches.