
| Pricing and Billing | |
| Do I have to pay sales tax? | |
| Sales tax is charged for orders shipping to the following states: Massachusetts, Michigan, Missouri, North Carolina, South Carolina, and Virginia. Residents of other states do not have to pay sales tax. | |
| I have a question on my charges. | |
| Click the "Account Center" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact our customer service department at 800-451-9998. | |
| I need a copy of my receipt/invoice. | |
| Click the "Account Center" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Your credit card will be charged at the time you place your order. | |
This book reveals what your customers are thinking, why they behave as they do and how to reshape your stores to deliver terrific results. Get more profit from "quick trips," learn the three "moments of truth" in every shopping event, and find out how to always place products precisely where they'll do best.
This practical book will show you the real reasons people don't pay their bills, how to prevent credit problems, how to make collection calls and letters much more effective, how to better manage your accounts receivable, and when and how to hire a collection agency.
